Travel Connections is Hiring!
Travel Agency Administrative Assistant
Position Summary: As an Administrative Assistant at Travel Connections, you will play a vital role in supporting the smooth and efficient operation of our travel agency. You will work closely with our travel agents, clients, and other team members to ensure excellent customer service and the overall success of the agency. This role requires strong organizational, communication, and administrative skills. Full-time position, Monday through Friday, 9am-5pm.
This job description is intended to provide a general overview of the responsibilities and qualifications required for a Travel Agency Administrative Assistant. Duties may vary depending on the specific needs of the travel agency. Successful candidates should be adaptable and willing to take on additional tasks as necessary to support the agency's success.
1. Customer Service:
- Greet clients and visitors in a friendly and professional manner.
- Assist clients with inquiries, travel bookings, and general information.
- Handle phone calls and emails, providing prompt and accurate responses to customer queries.
2. Administrative Support:
- Maintain and update client databases, including contact information and travel preferences.
- Prepare and process travel documents, itineraries, and reservations.
- Assist with data entry, filing, and record-keeping.
- Manage office supplies and ensure the office is well-organized.
3. Travel Planning Support:
- Collaborate with travel agents to coordinate travel arrangements for clients.
- Research destinations, accommodations, transportation options, and activities.
- Prepare travel packages and documentation for clients.
- Assist with booking flights, hotels, car rentals, and other travel-related services.
4. Billing and Finance:
- Process payments, invoices, and receipts accurately.
- Keep track of financial transactions and reconcile accounts as needed.
- Assist with budgeting and financial reporting tasks.
- Communicate with suppliers, airlines, and other travel-related partners.
- Send out confirmations, updates, and travel advisories to clients.
- Assist in promoting agency services through various communication channels.
6. Office Coordination:
- Maintain a tidy and welcoming office environment.
- Schedule appointments and meetings for travel agents.
- Coordinate travel agent schedules and appointments.
7. Problem Resolution:
- Address and resolve client complaints or issues professionally and promptly.
- Assist in finding alternative solutions in case of travel disruptions or cancellations.
- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Previous experience in a similar administrative role is preferred.
- Strong computer skills, including proficiency in Microsoft Office Suite
- Excellent written and verbal communication skills.
- Exceptional organizational and multitasking abilities.
- Attention to detail and a customer-centric mindset.
- Ability to work well both independently and as part of a team.
- Knowledge of travel destinations, trends, and regulations is advantageous.
- Social media competency and prior travel experience are a plus.
To apply for this position, please email your resume and a cover letter detailing your qualifications and enthusiasm for the role to Erin@PeruTravelConnections.com. In your cover letter, please include any relevant travel experiences or stories that highlight your passion for travel.
As a trusted name in the travel industry for over a decade, Travel Connections is an award-winning travel agency that has been providing expert guidance and support to travelers in the Illinois Valley and nationwide since 2011. Our team of travel professionals specializes in a variety of styles of travel and destinations, including but not limited to Escorted Group Tours, Destination Weddings, Honeymoons, Hawaii, Alaska, Walt Disney World, Ocean Cruising, River Cruising, All-Inclusive Resorts, Multi-Generational Travel, and Europe and beyond. We are not a voice-recorded response, thousands of miles away; we are your neighbor. We strive to provide the best service and experience as though each trip were our very own.